How can we help?

The fastest way to get help is to email support@getquiver.app. Most replies land within 1–2 working days, sometimes faster.

To get a useful answer quickly, please include: the bike or component you're asking about (if relevant), what you tried, what happened, and whether you're connected to Strava. Screenshots help.

Components show wear past 100% — that's normal. Quiver flags overdue parts in red but never stops you from logging rides.

Where are my archived bikes / retired components? Settings → History. You can browse the historical record and pull anything back into active use without losing service history.

The chain Service this checklist looks empty — you're probably tapping a free-text component (no dictionary match). Component detail → Service checklist → Edit lets you customise tools and tasks per component.

Strava rides aren't appearing — check Settings → Strava is still connected. Tokens expire if you haven't opened the app for around 6 months, and you'll need to reconnect.

iCloud sync isn't catching up — make sure you're signed in with the same Apple ID on both devices, and that iCloud Drive is enabled in iOS Settings. The sync runs whenever the app is open; pull-to-refresh on the Garage tab forces a cycle.

Bought the multi-bike unlock on a different device — Settings → Restore purchases will re-apply it for free.

I want to take my data with me — Settings → Export garage produces a single JSON file with every bike, component, ride, service entry, and checklist task. The format is documented at /data-format.

Want to wipe everything — Settings → Reset all data wipes the entire local database and the iCloud zone immediately. This cannot be undone.

Send those to support@getquiver.app as well. Allan reads every one. Bug reports with reproduction steps get fixed first.